Order
Edit or cancel an unshipped order
While your order has not shipped, you can change it here. Look it up with the order number and email. The same page is linked from your confirmation email.
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24 hours
to edit, from placing the order
And only before it ships.
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48 hours
to cancel, from placing the order
And only while it is unfulfilled.
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1PM CT
same-day dispatch cutoff
Orders placed before it ship that day, so the sooner the safer.
Edit order
- Correct or change the shipping address.
- Swap to another size or shade of the same product.
- Add an item, change a quantity or remove a line. The page charges or refunds the difference before you confirm.
- It only offers what is in stock. The updated confirmation email follows once you confirm.
Cancel order
Choose Cancel order to cancel the whole order for a full refund to your original payment method. The cancellation email is your record that it went through, and it lists what goes back to your card. When the refund shows on your statement is your bank's timing.
Editing questions
The Edit or Cancel button is gone.
The order is past its window or has already been packed and labeled. For a wrong size or shade, start an exchange in the returns portal once it arrives. To add something, place a second order.
Can I change the address after it ships?
Not from here. A new address becomes a redirect request with the carrier, which is the carrier's decision. Write to us and our shipping team can ask.
Can I change the payment method?
No. The payment method cannot be changed after purchase.
Only part of my order has shipped.
Write to us. When part has shipped and part has not, the split is handled by our team.
Can I cancel a pre-order?
Yes, at any time before it ships, on the pre-order status page.