Order
Track your order
Enter your order number and the email you ordered with. This page shows the carrier, the tracking number and every scan as it comes in. The same link is in your shipping confirmation email.
What the statuses mean
| Status | What it means |
|---|---|
| Order placed | We have your order. Orders placed before 1PM Central ship the same day. |
| Label created | The package is packed and labeled in Austin and is waiting for the carrier's pickup. No movement for up to a business day is normal. |
| In transit | The carrier has it. Scans appear as it passes through each facility; a quiet day between scans is normal. |
| Out for delivery | It is on the vehicle for delivery today. |
| Delivered | The carrier has recorded the delivery, with a time and often a location. |
| Held in customs | International orders only. If duties are due, the carrier contacts you with the amount. |
| Exception | The carrier could not deliver, usually an address problem or nobody available. Write to us and we will look at it with you. |
Tracking questions
When should it arrive?
Standard shipping is 3–5 business days in the US, express is 1–2, and international orders take 7–12 business days from the day they ship. The delivery day itself is the carrier's.
My tracking has not updated in days.
A US package with no update for 7 days, or an international one for 20, counts as lost. Write to us, or file a claim if your order has shipping protection.
It says delivered and it is not here.
Check the delivery record, neighbors and any safe place. If it does not turn up, contact us. With shipping protection, a stolen-package claim opens once it has been 5 days since delivery.
There is no tracking on my pre-order.
That is expected. A pre-order has no tracking until it ships; the pre-order status page shows the expected ship date.