Order
Returns and exchanges
You have 60 days from delivery. The portal checks your item against the policy as you go, so you know where you stand before you pack anything. The label is prepaid, the original box is not needed, and there is no restocking fee.
Look up your order
Enter the order number and the email you ordered with.
Pick the item and the reason
Choose what you are sending back and tell us why. If the item is wrong, damaged or defective, say so: the label is on us.
Choose refund, store credit or exchange
A refund goes to your original payment method. Store credit does not expire. An exchange lets you pick another size, shade or product, and the portal settles any difference in price.
Print the prepaid label
Use any box or padded mailer. Drop it off with the carrier named on the label.
We check it in
The refund or credit is issued once the item is back with us and checked, and an exchange ships as the portal shows. You get an email at each step.
Return questions
I am past 60 days.
You can still submit a review request here and our returns team decides. Late returns are rarely approved.
Can I return an opened product?
Yes, within the window. A return that arrives damaged or emptied is inspected, and our returns team may refund part of it.
The portal is asking me to pay for the label on a wrong or damaged item.
It should not. Write to us and our returns team will correct it.
Something stopped working after a while.
That is a warranty claim rather than a return. Returns are for things that arrive faulty; a jar, lid, pump or dropper that fails with use is covered for 2 years.
I had a reaction to the product.
Please stop using it and contact us directly rather than starting a return. Your wellbeing comes first, and you will not need to send it back.