1. What a subscription is
A Seravane subscription ships a product to you on a schedule you choose and charges your payment method each time an order is created. It is separate from the paid membership, which is a recurring fee for perks with nothing shipping, and from the rewards program, which is free.
2. Products available on subscription
- Barrier Repair Cream
- Refill Pouch for the Barrier Repair Cream
- Gel-to-Milk Cleanser
- Fluid Mineral SPF 46
3. Price
Subscription deliveries are priced at 10% below the one-time price. The subscription price is shown next to the one-time price on the product page, and the price of your next renewal is always shown on the plan in the subscription portal.
From time to time a first delivery may carry a promotional welcome rate. When it does, the product page and checkout show both the first-delivery price and the ongoing price before you subscribe, and later deliveries are charged at the ongoing subscription price.
If the price of a product on your plan changes, we email you before the change applies to a renewal.
4. Frequency
You may choose delivery every 4, 6, 8 or 12 weeks, and change the frequency at any time in the portal. A change applies from your next order.
5. Billing
Your payment method is charged when each order is created. We email you before each renewal so that you have time to skip or change it. Shipping and any applicable tax are calculated for each order and shown on the plan.
6. Managing your subscription
Pausing, skipping an order, changing the frequency, adding or removing a product, sending an order early and canceling are all self-serve in the subscription portal. Sign in with the email on your account. Canceling asks for a short reason and then confirms on screen; once confirmed, the plan shows as canceled and no further renewals are created.
To be sure a change applies to your next order, make it before that order is created. A renewal that was already created when a cancellation came in can be canceled by our team if it has not shipped; write to us.
7. Failed payments
If a payment fails, the order is held and retried, and it ships once the payment clears, which can put it a day or two behind its usual date. The usual cause is a card that has expired or been replaced. Update the payment method in the subscription portal. For your security, we never collect card details by email or chat.
8. Prepaid plans
A prepaid plan is paid up front for a set number of deliveries. Canceling a prepaid plan stops it from renewing at the end of its term; the deliveries already paid for still ship. Whether deliveries that have not yet shipped are refunded is decided by our team, case by case.
9. Refunds and returns
An unopened subscription delivery can be returned through the returns portal under the Refund Policy, within 60 days of delivery. Any other refund or reversal of a subscription charge is reviewed and issued by our team rather than automatically. If you were charged after a confirmed cancellation, write to us and we will refund the charge in full.
10. Rewards points
Subscription orders on your account earn rewards points at 1 point per dollar when each order ships.
11. Changes to this policy
If we change these terms in a way that affects an active subscription, we will email subscribers before the change takes effect.
12. Contact
Questions about a subscription, a refill subscription included: the chat on any page, or the form on our Contact page.
This is a demonstration store operated by Razviel, and no orders are processed.